1. The wrong item reference
The customer writes “white bowl 12 cm”, while the ERP knows “BOL-12-BL” and “BOL-12-BLM”. Without a cross-reference table, the choice depends on the memory of the person entering the order. The solution: systematic matching between customers’ descriptions and your item codes.
2. The misinterpreted quantity or unit
Cartons, units, packs of six: a mix-up over units multiplies or divides the quantity delivered. Checking unusual quantities against the customer’s order history makes it possible to detect these discrepancies.
3. The price that is no longer current
The customer orders using an old price list, or applies a discount that has expired. Comparing each line with the current price list in the ERP avoids invoicing an incorrect price.
4. The forgotten delivery address or date
An order may need to be delivered somewhere other than the usual address, or on a specific date. This information is often found in the body of the email, and easily goes unnoticed.
5. The wrong customer, the duplicate order, the missed line
Two companies with similar names, an order sent twice, a line at the bottom of the page: three everyday errors that can be caught with simple checks, provided they are carried out every time.
That is precisely what automation makes possible: the checks are applied to every order, and only those that show an anomaly require the team’s attention. See how Orkest Order works.