Quote requests

Respond to your quote
requests in minutes.

Orkest Order analyses the quote requests you receive, finds the items, prices and availability in your ERP, and prepares the response: your team checks, adjusts and sends it.

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See all the requests handled by ORKEST

The problem

The first to respond
often wins the deal.

Every quote request ties up the team: reading the request, identifying each item, checking prices and availability, then re-keying everything into the ERP. Meanwhile, the customer waits, and approaches other suppliers.

How it works

From request to quote, in four steps.

  1. 01

    Receipt

    Requests arrive just as they do today: by email, PDF, Excel or as a simple free-text list.

  2. 02

    Analysis

    Orkest identifies the customer, the items requested, the quantities and any special terms.

  3. 03

    Preparation

    Prices, discounts and availability are retrieved from your ERP to prepare the quote.

  4. 04

    Approval

    Your team checks the quote, adjusts it if needed and sends it to the customer.

What Orkest Order analyses in each request

  • The customer and their contact person
  • The items requested, even under the customer’s own descriptions
  • Quantities and units
  • Delivery dates and addresses
  • Special terms: discounts, carriage paid, payment terms

From quote to order

When your customer accepts, their order is processed by Orkest Order like any other: read, checked and created in your ERP.

Integrations

What your teams gain

  • Faster responses

    The quote is prepared as soon as the request arrives: your team goes straight to checking it.

  • Accurate prices

    Prices, discounts and availability come from your ERP: no more pricing errors copied by hand.

  • No request forgotten

    Every request received is analysed and presented to your team: none is left languishing in an inbox.

Frequently asked questions

Your questions, answered.

Is the quote sent to the customer automatically?

No. Orkest Order prepares the quote from your ERP; your team checks it, adjusts it if needed and decides when to send it.

Which ERPs does quote request handling work with?

The same ERPs as for other customer requests: Dolibarr, Odoo, Sage, Microsoft Dynamics, SAP Business One, Cegid and Exact, or via API.

What happens if a requested item does not exist in my catalogue?

It is flagged to your team, who can offer an equivalent or complete the quote before sending it.

Ready to simplify your customer communications?

Test ORKEST with a real customer email.

Order, quote, price, availability or question: see how ORKEST interprets it.

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