Microsoft Dynamics integration
Your customer requests, handled in Microsoft Dynamics.
ORKEST reads your customers’ emails (orders, quotes, price requests, availability, questions) and prepares the right action in Microsoft Dynamics, with your customers, your items and your prices.
Why connect Orkest Order to Microsoft Dynamics?
Connected to the Dynamics 365 APIs
Orkest Order uses the standard Microsoft Dynamics 365 APIs to create sales orders, with no custom development.
Customers and items matched
Each request is linked to the right customer account and the right items, with your units and terms.
Built for high volumes
Hundreds of requests a day are read, checked and processed; your team only handles the exceptions.
How it works with Microsoft Dynamics.
- 01
Receive
Your customers write as usual: email, PDF, Excel or free text.
- 02
Read
ORKEST understands the request: order, quote, price, availability or question.
- 03
Check
Customers, items, prices and stock are retrieved from Microsoft Dynamics. Anomalies are flagged.
- 04
Create
The right action is prepared in Microsoft Dynamics: order, quote or reply.
What ORKEST prepares in Microsoft Dynamics.
- Orders, linked to the right customer
- Quotes, with your items and your prices
- Price and availability replies
- Product questions, sorted and tracked
- Anomalies, flagged to your team
Accepted request formats
Emails, native or scanned PDFs, Excel, CSV and free text. Your customers don’t have to change a thing.
GuideAlso for your quote requests
Orkest Order analyses the quote requests you receive and prepares the response with the items, prices and availability from Microsoft Dynamics.
Frequently asked questions
Your questions, answered.
Is Orkest Order compatible with Business Central?
Orkest Order relies on the Microsoft Dynamics 365 APIs, including Business Central. We check that your environment is compatible during setup.
Are emails received in Outlook supported?
Yes. Orkest Order processes requests received by email, whether in the message body or as an attachment.
Who stays in control of orders and quotes?
Your team. Compliant requests are processed automatically; the others wait for human validation.
Do my customers have to change the way they write to us?
No. They keep sending their requests just as they do today, in their usual formats.
How much does the Microsoft Dynamics integration cost?
The integration is included in every plan, from €59 per month. Setup starts at €290, or is free depending on the plan and volume.
Other integrations
Ready to simplify your customer communications?
Test ORKEST with a real request and Microsoft Dynamics.
Order, quote, price, availability or question: see how ORKEST interprets it.