Glossary
The glossary
of order management.
The essential terms for understanding and automating the processing of orders and customer requests.
- Sales admin
- Sales administration: the department that manages customer orders, from receipt to invoicing, and the relationship with customers on these matters.
- Purchase order
- The document by which a customer orders products or services, with the references, quantities, prices and delivery terms.
- ERP
- Enterprise Resource Planning: the software that centralises orders, stock, purchasing, invoicing and accounting.
- EDI
- Electronic Data Interchange: the transmission of business documents (orders, invoices) in a standardised format, directly between two companies’ systems.
- EDIFACT
- International standard for EDI messages, used in particular in distribution and manufacturing (ORDERS message for orders).
- OCR
- Optical Character Recognition: technology that converts an image of text (scan, image PDF) into usable text.
- IDP
- Intelligent Document Processing: the extraction and structuring of data from a variety of documents using AI.
- RPA
- Robotic Process Automation: software robots replicate a user’s actions (clicks, copy and paste) in applications.
- Order-to-cash
- The complete cycle from receipt of the customer order through to collection of payment.
- Item matching
- Linking the description or reference used by the customer to the corresponding item code in your ERP.
- Exception handling
- The processing of requests that show an anomaly (unknown reference, price discrepancy, unusual quantity) through human validation.
- Mapping
- The correspondence defined between the data received (customers, items, units) and the data in your ERP.
- Webhook
- A notification sent automatically from one system to another as soon as an event occurs, for example an order being ready.
- API
- Application programming interface that allows two pieces of software to exchange data securely and automatically.
- Automation rate
- The share of requests processed in the ERP without human intervention, out of the total number of requests received.
- Request for quotation (RFQ)
- A request by which a customer asks for a price for products or services before placing an order.
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