Cegid integration
Your customer requests, handled in Cegid.
ORKEST reads your customers’ emails (orders, quotes, price requests, availability, questions) and prepares the right action in Cegid, with your customers, your items and your prices.
Why connect Orkest Order to Cegid?
Integration tailored to your Cegid solution
Depending on your Cegid product, integration is done via API or file import. We confirm the method with you.
Items and customers recognised
Your customers’ descriptions are matched to your Cegid item codes and customer records.
Exceptions under control
Only requests with an anomaly require action from your team.
How it works with Cegid.
- 01
Receive
Your customers write as usual: email, PDF, Excel or free text.
- 02
Read
ORKEST understands the request: order, quote, price, availability or question.
- 03
Check
Customers, items, prices and stock are retrieved from Cegid. Anomalies are flagged.
- 04
Create
The right action is prepared in Cegid: order, quote or reply.
What ORKEST prepares in Cegid.
- Orders, linked to the right customer
- Quotes, with your items and your prices
- Price and availability replies
- Product questions, sorted and tracked
- Anomalies, flagged to your team
Accepted request formats
Emails, native or scanned PDFs, Excel, CSV and free text. Your customers don’t have to change a thing.
GuideAlso for your quote requests
Orkest Order analyses the quote requests you receive and prepares the response with the items, prices and availability from Cegid.
Frequently asked questions
Your questions, answered.
Which Cegid solutions are compatible?
Orkest Order works with the Cegid ERPs used for sales management. The integration method is confirmed according to your product and version.
Are my customer prices taken into account?
Yes. Your customer prices serve as the reference for checking every order or quote line.
How long does setup take?
It depends on your volume and the number of request formats. We take care of configuration, testing and training.
Do my customers have to change the way they write to us?
No. They keep sending their requests just as they do today, in their usual formats.
How much does the Cegid integration cost?
The integration is included in every plan, from €59 per month. Setup starts at €290, or is free depending on the plan and volume.
Other integrations
Ready to simplify your customer communications?
Test ORKEST with a real request and Cegid.
Order, quote, price, availability or question: see how ORKEST interprets it.