FAQ
Frequently asked questions.
How it works, integrations, pricing, setup: find the answers to the questions we are asked most often. Another question? Write to us.
The product
What is Orkest Order?
Orkest Order reads the requests your customers send by email, as PDF, Excel or free text (orders, quotes, price requests, availability, product questions), finds the right data in your ERP and prepares the right action.
Which request formats are supported?
Emails (message body and attachments), native or scanned PDFs, Excel and CSV files, and requests written as free text. Each customer can keep using their own purchase order template.
Which ERPs does Orkest Order work with?
Orkest Order integrates with the leading ERPs on the market: Dolibarr, Odoo, Sage, Microsoft Dynamics, SAP Business One, Cegid and Exact. For other software, integration is done via API, webhook or file export.
Do my customers have to change the way they write to us?
No. Your customers keep sending their requests just as they do today, to the same address and in their usual formats. Nothing changes on their side.
What happens when a request is incomplete or ambiguous?
Orkest Order flags the anomaly (unknown reference, price that differs from your price list, unusual quantity…) and marks the request “to review”. Your team only validates or corrects those cases; all other requests are processed automatically.
How long does it take to get started?
Setup covers configuration, mapping to your catalogue and customers, testing on your real customer requests and team training. We take care of everything, and you can test for free with a real request before committing.
How much does Orkest Order cost?
Plans start at €59 per month for up to 100 customer requests, then €119 (500 requests), €199 (1,500 requests) and from €299 beyond 3,000 requests per month. Setup starts at €290, or is free depending on the plan and volume.
Is my data protected?
Requests are processed solely to prepare the actions in your ERP. Data is encrypted in transit, access is restricted to your account and processing complies with the GDPR.
Integrations
Do I need to install anything in my ERP?
Generally not: Orkest Order connects through your ERP’s standard interfaces (API or import). The exact method is agreed with you during setup.
My ERP is not on the list. Is it still possible?
Yes. Orkest Order can send prepared orders and quotes via REST API, webhook or file (CSV, Excel, XML) for import into your software.
Quote requests
Is the quote sent to the customer automatically?
No. Orkest Order prepares the quote from your ERP; your team checks it, adjusts it if needed and decides when to send it.
Which ERPs does quote request handling work with?
The same ERPs as for other customer requests: Dolibarr, Odoo, Sage, Microsoft Dynamics, SAP Business One, Cegid and Exact, or via API.
What happens if a requested item does not exist in my catalogue?
It is flagged to your team, who can offer an equivalent or complete the quote before sending it.
Pricing
Which plan should I choose?
The plan depends on your monthly volume of customer requests (orders, quotes, prices, questions): Starter up to 100, Business up to 500, Pro up to 1,500 and Volume beyond 3,000 per month.
Is annual billing worth it?
Yes: with annual billing, you get two months free on every plan.
Is there a charge for setup?
Setup starts at €290 and may be free depending on the plan and volume. It covers configuration, mapping to your catalogue and customers, testing and training.
Can I try it before subscribing?
Yes. Upload a real customer request: you see the result within minutes, with no commitment.
Setup
How does setup work?
We connect Orkest Order to your ERP, match your catalogue and customers, test on a sample of your real customer requests, then train your team.
Does my team need training?
A short training session is enough: the team learns to validate flagged requests and monitor activity.
Data and security
Who has access to my customer requests?
Only the users of your account and, for support purposes, Orkest’s teams within the scope of their assignment.
Ready to simplify your customer communications?
Test ORKEST with a real customer email.
Order, quote, price, availability or question: see how ORKEST interprets it.