Blog
The blog for sales admin
and customer requests.
Methods, figures and real-world experience to process customer requests faster and without errors.
- Method
What does manual entry of a customer order really cost?
A few minutes per order does not sound like much. Added up over a month, with errors and follow-ups, those minutes often amount to a full-time job. Here is how to do the calculation.
- Operations
7 costly order entry errors (and how to avoid them)
Most commercial disputes start with an incorrectly entered order. Here are the seven most common errors in sales admin teams, and the ways to avoid them.
- Channels
EDI, email or B2B portal: how do your customers place orders?
Many companies dream of moving all their customers onto EDI or a portal. In practice, most keep ordering by email. An overview of the channels and what they involve.
- Setup
Preparing your ERP for order automation: the checklist
Automating order entry is all the more effective when the data in your ERP is clean. Here are the points to check before you start.
Ready to simplify your customer communications?
Test ORKEST with a real customer email.
Order, quote, price, availability or question: see how ORKEST interprets it.