Resources
Everything you need to automate
your customer requests.
Practical guides, articles, comparisons and tools to automate the processing of your customers’ orders, quotes and requests.
Tools and guides
Guide
The complete guide: methods, steps and selection criteria.
ROI calculator
Estimate what order entry costs you and what automation saves.
Comparisons
Manual entry, EDI, OCR, RPA and the main vendors compared.
Integrations
How Orkest Order prepares orders, quotes and replies in your ERP.
FAQ
All the answers about the product, pricing and security.
Glossary
The key terms of order management and customer requests, explained simply.
Latest articles
All articles- Method
What does manual entry of a customer order really cost?
A few minutes per order does not sound like much. Added up over a month, with errors and follow-ups, those minutes often amount to a full-time job. Here is how to do the calculation.
- Operations
7 costly order entry errors (and how to avoid them)
Most commercial disputes start with an incorrectly entered order. Here are the seven most common errors in sales admin teams, and the ways to avoid them.
- Channels
EDI, email or B2B portal: how do your customers place orders?
Many companies dream of moving all their customers onto EDI or a portal. In practice, most keep ordering by email. An overview of the channels and what they involve.
Ready to simplify your customer communications?
Test ORKEST with a real customer email.
Order, quote, price, availability or question: see how ORKEST interprets it.