Comparisons
Orkest Order vs RPA
and custom development.
Software robots and in-house scripts automate clicks, not the understanding of a customer request. Here is the comparison.
Point-by-point comparison
| Criterion | Orkest Order | RPA / custom-built |
|---|---|---|
| Accepted order formats | YesEmail, native or scanned PDFs, Excel, CSV, free text | PartialStructured formats defined in advance |
| Change for your customers | YesNone | YesNone |
| Setup | YesConfiguration, testing and training handled for you | NoA development project |
| Maintenance | YesNo templates to maintain | NoBots to adapt with every change |
| Exception handling | YesAnomalies flagged for validation | NoThe bot stops when something unexpected happens |
| Cost | YesFrom €59 per month | NoDevelopment, licences and maintenance |
| Scalability | YesFrom 100 to over 3,000 customer requests per month | PartialDepends on the infrastructure |
When to choose RPA or a custom build
To automate a stable internal process based on data that is already structured.
When to choose Orkest Order
When you need to understand documents from many different customers, handle exceptions and get started quickly, without a dedicated development team.
See all integrationsFrequently asked questions
Your questions, answered.
Can Orkest Order be combined with our in-house tools?
Yes. Orkest Order passes prepared orders and quotes on via API, webhook or export for your own processing.
Do we need developers for setup?
No. Configuration, mapping and testing are handled by our team.
Ready to simplify your customer communications?
Test ORKEST with a real customer email.
Order, quote, price, availability or question: see how ORKEST interprets it.